Frequently Asked Questions — km798

km798 requires a valid government-issued photo ID — your Indonesian national identity card (KTP) or passport — and a proof of address (utility bill or bank statement issued within the last 3 months). For withdrawals above a certain threshold, you may also be asked to submit a selfie holding your ID. All documents are handled under strict data-privacy protocols detailed in our Privacy Policy.

On the km798 Login page, click "Forgot Password" beneath the login fields. Enter the email address linked to your account. You will receive a secure reset link within a few minutes — check your spam folder if it does not arrive. Follow the link, set a new strong password (at least 8 characters, mixing letters, numbers, and symbols), and log in as normal. For further help, contact [email protected].

No. km798 strictly enforces a one-account-per-player policy. Opening duplicate accounts — whether under the same name, same device, same IP address, or the same payment method — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts along with forfeiture of any pending balances or bonuses.

To request permanent account closure, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process your request within 48 hours. Any remaining balance will be returned to your registered withdrawal method. If you are closing your account due to a gambling concern, we encourage you to use our self-exclusion tool instead — it provides the same protection with the option to return after a set period.

The minimum deposit on km798 is Rp 25.000 for e-wallet transfers (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, and other supported banks. There is no maximum deposit cap, though very large transfers may trigger an additional verification step in line with our KYC policy.

The minimum withdrawal to a Mandiri bank account is Rp 100.000. Withdrawals are processed manually by our finance team and typically completed within 15 minutes to 3 hours during operating hours (07:00–23:00 WIB). Requests submitted outside these hours are processed at the start of the next operating window. Your withdrawal account must be registered in your own name to match your verified km798 account details.

km798 does not charge platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own inter-bank transfer fees — for example, BRI to BCA transfers may carry a small bank-side charge. We recommend using the same bank for both deposit and withdrawal to minimise any third-party fees. E-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja are typically fee-free.

Yes. km798 fully supports OVO, GoPay, DANA, ShopeePay, and LinkAja for both deposits and withdrawals. E-wallet transactions are among the fastest on the platform — deposits credit in under 2 minutes and withdrawals typically complete within 5 to 15 minutes. To use an e-wallet, ensure the phone number registered on your e-wallet matches the contact number on your km798 account.

All BRI Liga 1 markets on km798 follow standard international football betting rules. Bets are settled on the result at full time (90 minutes plus stoppage time), unless a specific market states otherwise (e.g., including extra time). If a match is postponed and not rescheduled within 24 hours, all bets on that fixture are voided and stakes returned. Live in-play betting on BRI Liga 1 is available for selected matches, including clubs like Persija Jakarta, Persib Bandung, and Bali United.

Yes. You can fund your km798 account via OVO and use that balance to participate in any available game, including togel (Indonesia's traditional numbers lottery) markets. km798 offers a range of togel draw types with results verified transparently. Simply deposit via OVO, navigate to the Togel Online section, select your preferred draw and numbers, enter your stake in IDR, and confirm your entry.

km798 hosts slot games from leading studios including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. RTPs vary by title but typically range from 95% to 97.5% — each game's RTP is displayed in its information panel. All games use certified Random Number Generators (RNGs) audited by independent testing labs, ensuring provably fair outcomes. You can view a specific title's RTP in the game lobby before placing real-money bets. Players searching for slot gacor (high-payout slots) can filter games by provider and RTP within the km798 Slots section.

km798 is fully optimised for mobile browsers on Android and iOS — no app download is required. Simply open your preferred browser (Chrome, Safari, or Firefox), navigate to km798.vip, and log in. The mobile site delivers the full experience including live casino tables, sportsbook betting, slot games, and togel markets. For the best performance, use a modern browser and ensure a stable internet connection.

Sabung ayam (traditional Indonesian cockfighting) is one of the live game formats available on km798. Whether a specific bonus applies to sabung ayam markets depends on the individual promotion's terms — some bonuses are product-specific (e.g., slots-only) while others apply across all game types. Always read the full bonus terms before opting in. If in doubt, our 24/7 support team can clarify which games are eligible for a particular promotion before you claim it.

A wagering requirement (also called a rollover or turnover requirement) means you must place bets totalling a multiple of the bonus amount before any bonus-derived winnings become withdrawable. For example, a Rp 200.000 bonus with a 10x wagering requirement means you need to place Rp 2.000.000 in qualifying bets before withdrawal is unlocked. Different game types may contribute differently — slots typically contribute 100%, while some live table games contribute a lower percentage. Full terms are listed in the promotions section.

Yes. km798 runs weekly cashback promotions for active players, returning a percentage of net losses as bonus credit. Cashback is typically calculated on your net loss over the qualifying period (Monday to Sunday, WIB) and credited to your account early the following week. The cashback percentage may increase with your loyalty tier. Check the km798 promotions page regularly, as cashback rates and qualifying criteria are updated seasonally — for example, during Ramadhan and Idul Fitri periods.

km798 operates a tiered loyalty program that rewards consistent play. Points are earned on every real-money wager placed across all product categories — sportsbook, casino, slots, and togel. Accumulated points determine your tier level, with higher tiers unlocking benefits such as higher cashback percentages, faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Full tier criteria and rewards are outlined in the km798 VIP program page within your account dashboard.

Most km798 bonuses are one-time offers per player per household. The welcome deposit bonus, for example, is only available on your very first qualifying deposit. However, reload bonuses, weekly cashback, and seasonal promotions (such as those tied to Idul Fitri or the FIFA World Cup) are recurring and available to all eligible active players. Check the specific terms attached to each promotion for eligibility rules, as claiming the same one-time bonus on multiple accounts constitutes bonus abuse and may lead to account suspension.

You must be at least 21 years of age to register and play on km798. This policy applies to all Indonesian players without exception. Age is verified during the KYC process through government-issued photo ID (KTP or passport). Any account found to belong to a person under 21 will be immediately suspended, all balances frozen pending review, and the matter may be referred to the relevant authorities. We take our responsibility to prevent underage gambling very seriously.

All responsible gaming tools are available directly in your km798 account under Settings > Responsible Gaming. You can set daily, weekly, or monthly deposit limits; activate a time-out (24 hours to 30 days); or request self-exclusion for 6 months, 1 year, 2 years, or permanently. Limits that reduce risk take effect immediately. Any request to increase an existing deposit limit is subject to a mandatory 7-day cooling-off period. Self-exclusion cannot be reversed once activated.

If you feel that gambling is affecting your finances, relationships, or mental well-being, please act immediately. km798 offers self-exclusion, deposit limits, and session time limits — all activatable in seconds from your account settings. You can also email [email protected] or use our 24/7 live chat to speak with a trained responsible gaming advisor in either English or Indonesian. We will never pressure you to continue playing; your well-being takes absolute priority. For more guidance, visit our dedicated Responsible Gaming page.

km798 collects only the personal data necessary to operate your account, process transactions, and comply with our regulatory obligations. Your data is never sold to third parties. All stored data is encrypted, access is restricted to authorised personnel only, and our systems undergo regular security audits. You have the right to request a copy of the data we hold on you, or to request its deletion in accordance with our Privacy Policy. Contact [email protected] to exercise these rights.